Interviews with Karen: Ann Wiles

Ann Wiles

An interview by contributor Karen Tkaczyk.
 
For those readers who don't know you, can you tell us a little about your personal and educational background?

It took me longer than most to figure out what I wanted to be when I grew up. The School of Music at the University of Michigan was my first stop on a long journey. My next choice for my college major was German, but I didn't think there was any way to make a living with a language major, so I transferred to the School of Nursing out of a strong interest in anything medical. After receiving my undergraduate degree, I worked as a registered nurse (RN) in public health for four years. I then began work on a Master of Public Health at the University of Michigan but switched to the Master of Business Administration (MBA) program at Oakland University, which would give me broader opportunities to be involved in business management.

I returned to hospital work as the Department Manager of Management Systems. After being promoted to Assistant Hospital Director at one of the largest hospitals in the country, I was responsible for managing large budgets, multiple departments, large groups of people, and several outpatient facilities. After 10 years in hospital administration, I had tired of the stress of a high-powered job, so I decided to take one more stab at the perfect career. Through a series of lucky coincidences, I became hooked on French and learned that there was a profession called "translation." I needed the time and freedom of mind to acquire the necessary expertise in both French and translation, so I became a Certified Coding Specialist (CCS). Coders read and analyze medical records and then assign the proper diagnosis and procedure codes. This provided me with unexpected benefits in translation later on.
 
How or why did you get started in T&I?
 
The United Nations was a favorite destination for school trips when I was growing up. The buildings were impressive, but I was the most fascinated by the simultaneous interpreters. I never wanted to be an interpreter and didn't discover until many, many years later that there was such a thing as a translator. I found out through my umpteenth version of "What Color is Your Parachute?" and a particularly good career skills test that led me to the codes in the U.S. government's "Dictionary of Occupational Titles" that best suited me. One of those occupations was translator, and I knew immediately that I had found my career.
When I was finally ready to take the plunge, I decided that I wanted an official credential in translation, but no programs were available locally. I couldn't even find a translation course until I realized (duh!) that where I lived in Michigan was right next door to a country with French as one of its official languages. My first course in translation was at the University of Windsor in Windsor, Ontario, Canada. The Windsor course helped me get admitted to the translation program at Georgetown University in Washington, D.C. The Georgetown program was exactly what I needed to learn translation (French to English specifically), translation business practices, and knowledge in both languages of a broad range of subject areas. I commuted from Detroit to Washington for two semesters while working full time as a coder. I had a ball and even got to see the cherry blossoms that year. In 2001, I received a Certificate of Proficiency in French to English Translation, which was a great help in becoming ATA certified very early in my translation career.
 
Do you have a good early story about your business?

Given my productivity and MBA background, I never had problems with such things as estimating how long a project would take or getting paid. Early on, however, I found it difficult to resist the temptation to translate too "literally" for editors who seemed to prefer it. I had one very painful experience with taking a job I shouldn't have taken because it required a style very different from my technical writing style. I compounded the mistake by translating too "literally" and not the way I was trained. The job was sent back to me for a redo. I was crushed and terrified, but I used everything I had been taught and desperately called on skills I didn't know I had to rewrite the translation. The agency loved it and was enthusiastic about how much their end-client would love it. I learned my lesson and never received a redo again.
 
Do you have a typical customer?

I have been translating mostly for agencies in the U.S., Canada, and Western Europe. Recently, I started adding direct clients for medical records translations with a good response so far.

What is unusual or unique about your practice in comparison to your competitors?

• I have real-life, professional (non-translation) experience related to most of the translations that I take, from operative reports to human resource management to standard operating procedures to deciphering physician handwriting. My clients sense the difference in my translations, which stems from the fact that I have personally worked in an operating room, managed people in a large corporation, and written procedures in a business environment.

• I track quantitative indicators for my translation business. The greatest benefit is knowing ahead of time how long a project will take, since I have a strong aversion to staying up all night working on a translation (or anything else). Although I generally charge by the word, I track how much I make per hour, which assists me in determining, for example, if a certain payment "discount" makes sense. Surprisingly, it often does.

• I get much of my continuing education alongside physicians through the University of Michigan Medical School and receive credits approved by the American Medical Association.

Do you have a customer experience or feedback that you are most proud of?

A number of years ago, a new agency client asked me to translate large volumes of handwritten physician progress notes. Their medically related end-client was quite concerned about translation quality as the result of previous bad experiences elsewhere. I had a tough time with the first few pages, which they wanted up front as a sample, but they gave me the go-ahead. After I submitted the 90 or so pages, the agency owner called to tell me that their end-client was "drooling" over the translation.

Does your business have an online presence?

My Web site is www.awiles.net. Having developed it mostly for informational purposes, I was very surprised when my most recent new client told me she found me through a general Google search. My listing in the ATA directory has been a great source of work. As for more popular avenues such as Facebook, their signal-to-noise ratio still seems less than optimal to me, but I am investigating LinkedIn.

Do you do any non-profit work related to T&I?

I have been translating as a volunteer for Traducteurs Sans Frontières/Médecins Sans Frontières in Paris for many years.

Do you have an interesting story about a customer interaction you had?

Yes, but it's not printable. I have a good one, though, about searching for terminology. Medical records are notorious for their abbreviations and symbols. I can usually figure out symbols from the context, but nursing notes from France have arrows (some up, some down, some on the diagonal, etc.) that I couldn't figure out even after one 200-page job. I keep a list with me when I travel in case I find someone who can help. I came down with a minor illness that nevertheless needed immediate treatment while I was on what happened to be a French cruise ship in the Antarctic. The doctor was ashore visiting the penguins (I had already had my turn), so I struck up a conversation with the French nurse while waiting for him to get back. She had the answer to my question and was thrilled to be having a conversation in French. It turns out that no matter what direction the arrows are pointing, it always means the same thing, and it is true across hospitals in France. It refers to stopping or removing something such as a catheter, an IV, oxygen, etc. According to her, there is no symbol at all for starting a treatment. No wonder I was confused.

What are some of your greatest challenges in your business?

• Dealing with too much work.

• Dealing with not enough work.

Ann may be reached at ann@awiles.net or +1 734-347-8183.

Call for nominations

The nominating committee has received a great nomination for Administrator. Only one, so at this point the election will be uncontested.

Before the beginning of July we need a nomination for Assistant Administrator. We are telling members that we have a candidate for Administrator in the hope that this will inspire one or more of you to offer to help him run the FLD. Yes, him! The FLD will have a man in charge after a long time, unless of course other nominations for Administrator come in before the deadline and we hold an election.

The call for Nominations is at http://groups.yahoo.com/group/listeFLD/files/FLD_Call%20for%20nominations.pdf. It has lots more information and the link for the nomination form. Please contact any of the nominating committee (me, Julie Porter, Alan Dages and Patrice Vanhyle) for further information. We will publish the slate of candidates in early July.

Karen Tkaczyk (Nominating Committee Chair)

Interviews with Karen: Eric Bullington

Eric Bullington

An interview by contributor Karen Tkaczyk.

For those readers who don’t know you, can you tell us a little about your personal and educational background?

I spent the 1990s traveling and living in Europe and North Africa and studying in the US.  In 1997, I was awarded a bachelor’s degree in French by the College of Charleston, as well as a university specialization in the Classics (Greek, Latin, and classical civilization) called the Artium Baccalaureatus degree.  I was introduced to the world of medicine and health in the late-1990s when I underwent training as an emergency medical technician; during training I completed over 200 hours of coursework in emergency medicine and worked alongside nurses and physicians both in the field and in hospitals.  In 1999, I went to New Orleans to study public health at the Tulane School of Public Health and Tropical Medicine and decided to specialize in international health, which was a natural progression for me.  While at Tulane, I also had the opportunity to take coursework in epidemiology as well as clinical classes in tropical medicine.  I soon switched to part-time status at Tulane as a result of an opportunity that I was given to work as a contract interpreter and translator for Catholic Charities Office of Refugee Resettlement in New Orleans.  For several ensuing years, I worked as an interpreter and studied public health part-time at Tulane (I received my Master of Public Health degree from Tulane in 2003).  In 2002, I went to Baltimore for a summer and completed 12 hours of graduate coursework in epidemiology and biostatistics from Johns Hopkins University. I subsequently spent one year working as a public health researcher and statistician.  During this same time, I also started working as a part-time freelance translator specializing in medical and pharmaceutical translations and in 2004 I began translating full-time.  I now work exclusively with documentation from the fields of medicine, public health, international development, and the pharmaceutical industry.  I maintain my ties to public health and medicine by volunteering with my local branch of the Medical Reserve Corps (MRC). I serve on the branch’s steering committee and frequently participate in training in disaster medicine and public health preparedness.  Last year, I represented the MRC on the South Carolina Pandemic Influenza Ethics Task Force, which drafted a white paper to serve as an ethical framework for South Carolina's response to an influenza pandemic (which came in handy during the H1N1 pandemic).

How or why did you get started in T&I?

It’s an interesting story.  I was already fluent in French and Bosnian before I started my studies in public health at Tulane University in New Orleans.  During the winter break of my first year at the program, I did a short volunteer stint in post-war Kosovo helping to do structural assessments for a small non-governmental organization.  Upon my return, I noted an article in the local paper about a group of refugee families that were being re-settled in New Orleans by Catholic Charities of New Orleans.  None of the Kosovar Albanian refugees spoke English.  I called Catholic Charities to volunteer my services as a speaker of the language(s) referred to as “Bosnian/Croatian/Serbian” by the United Nations, which is spoken fluently by many Albanians from Kosovo.  They called me in and after watching me interact with the refugees, offered me a job as a translator and interpreter.  So my on-the-job training started immediately, and within weeks I was doing consecutive interpreting at job seminars and other events held for refugees from both Kosovo and Bosnia, as well as doing a great deal of community interpreting.  I stopped interpreting in 2002, but I continued to translate as a freelancer, eventually making freelance translating my full-time job in 2004.

Do you have a good early story about your business?

If we are honest, I suspect that most translators have terrible yet revealing stories from their early years in the business, ones in which they end up pounding out 10,000 words of translation over a 24-hour period.  Although intensively unpleasant at the time, these incidents do at times result in good stories (or at least interesting ones) and I certainly have my share of them.  During my first year or two, I sometimes misjudged project deadlines and then stayed up all night to finish in time.  Fortunately, those of us who stick with freelance translation live and learn; now, after ten years of full- and part-time work in the translation industry, I’m happy to have achieved a level of consistency and quality that is no longer conducive to that type of “good” story.  An ideal project for me is an uneventful project where everything goes according to plan, even though such projects rarely lead to a good story.

Do you have a typical customer?

My typical agency client is one specializing in medical, or at the very least scientific, translations.  And because of my background in international health and development, I’m picking up more and more direct clients in that area, many of whom are connected with the United Nations system or the United States Agency for International Development.

What is unusual or unique about your practice, in comparison to your competitors?

I’m quick to learn new computer-assisted translation (CAT) tools  –or translation environment tools (TEnTs), if you prefer – and am happy to learn proprietary software for my clients, as long as I’m allowed to leverage my existing translation memories and terminology bases on the new software.  However, I generally do not offer “translation-memory discounts” or “fuzzy match rates.”

Do you have a customer experience or feedback that you are most proud of?

My most recent direct client has both subject area expertise in the area of my translation, as well as fluency in both the source and target language, and she was very pleased with my work.  It’s very rewarding for me to receive compliments directly from the end users of my translations, particularly when they are subject area experts.

Does your business have an online presence? A website, blog or a profile on social web spaces like Linked In, Facebook, MySpace or YouTube?

My main website is in a blog format (I use WordPress), and I feature my Twitter feed on my website’s home page (www.clinicaltranslations.com).  I’ve been on LinkedIn since its beginning, and although not every interaction I’ve had has led to work, I have been able to connect with colleagues and potential clients, which has benefited my business in the end.

Do you do any non-profit work related to T&I?

Yes, I do frequent volunteer work for Doctors Without Borders/Médecins Sans Frontières (MSF).  I contribute a great deal of unpaid work to MSF-USA, mostly in the form of translations but also some project management skills, such as earlier this year when I coordinated their translator response to the earthquake in Haiti.  I also occasionally accept paid contracts from MSF-USA when they’ve specifically budgeted for a translation.  This arrangement recently gave me the opportunity to translate a chapter from an MSF book on humanitarian assistance in Niger called A Not-so Natural Disaster: Niger ’05, edited by Xavier Crombé and Jean-Hervé Jézéquel and published by Columbia University Press in 2009.  I donate my time and expertise to MSF because I strongly believe in their mission, but without question, this collaboration has been mutually beneficial.  I’ve learned a lot from the projects I’ve done for them and met some very knowledgeable colleagues along the way.

Do you have an interesting story about a customer interaction you had?

Unfortunately, the most interesting customer interactions I’ve had are all bound by confidentiality agreements, so I can’t share them.  But I can say that I had the opportunity to translate some interesting material in Bosnian relating to national security back when I did translations outside of the medical and pharmaceutical fields.  And I’ve had a chance to translate the medical records of a world leader.  But for me, every informed consent form or journal article that I translate is interesting – I genuinely enjoy what I do.

What are some of your greatest challenges in your business? Has the recession affected you in any way? If so, how so?

The greatest I challenge I have now is finding enough time to continue to conduct marketing for my business.  I have enough client demand now that I could spend all of my time translating.  Unfortunately, that type of monolithic business strategy will likely leave me with the same revenue in five years that I earn now.  So I need to force myself to do whatever it takes – including turning down jobs – to make time to market my services to higher-paying clients. 

I’m very fortunate not to have been affected by the recession.  Over the past year, my income has risen by as much as it rose in the years preceding the recession.

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Concours pour le recrutement d'interprètes de langue française

Chers collègues,

J'ai le grand plaisir de vous annoncer qu'en juin 2010, le Secrétariat de l'Organisation des Nations Unies organisera un concours pour le recrutement d'interprètes de langue française. Le concours aura lieu normalement le 29 juin 2010. Les dossiers de candidature doivent être reçus le 14 mai 2010 au plus tard.

Veuillez trouver à l'adresse internet ci-dessous l'annonce contenant les détails concernant ce concours.

http://www.un.org/french/Depts/OHRM/examin/fexam.htm

Bonne chance!
Virginia

Virginia K. Fox, CT
FLD Administrator

FLD call for nominations

The French Language Division Nominating Committee is pleased to call for nominations from the FLD membership for the following positions:

Administrator (2-year term)
Assistant Administrator (2-year term)

Election of these officers is held every two years in accordance with our FLD bylaws. The results of the election will be announced at the FLD Annual Meeting, which will be held during ATA’s 51st Annual Conference in Denver, Colorado, October 27-30, 2010. Terms will be served from that date.

FLD OFFICER DUTIES
FLD officers must be members of the French Language Division as well as voting members of ATA. You will find a summary of duties for both the administrator and assistant administrator positions online at http://www.americantranslators.org/divisions/Officer_Duties.pdf
Serving in a division leadership role provides enormous opportunity, both professionally and personally. Division officers frequently find themselves becoming more successful in their own careers as they develop additional skills, make useful business connections, and share ideas with other division members.

HOW TO NOMINATE A CANDIDATE
Your assistance in helping the FLD Nominating Committee identify interested, capable colleagues is crucial to the election process and the division. Qualified candidates must be voting (active or corresponding) members of ATA and members of the French Language Division. Any division member may make a nomination, and self-nominations are also welcome.
If you plan to put a name forward for a nomination, it would be helpful if you could contact the potential nominee first and tell them of your intention. Let them know that a nomination does not guarantee a formal invitation to run for office. Remember that FLD officers serve on a volunteer basis; please do not nominate colleagues who express serious concerns about service or who have conflicting priorities.

To nominate a candidate for FLD office, you may contact any member of the Nominating Committee listed below or download the Nomination Form from http://www.atanet.org/divisions/elections_2010/nomform_FLD.pdf

The nomination form may be mailed, emailed or faxed to ATA Headquarters:

Jamie Padula
Chapter and Division Relations Manager
American Translators Association
225 Reinekers Lane, Suite 590
Alexandria, Virginia 22314
Fax (703) 683-6122

FLD NOMINATING COMMITTEE
A Nominating Committee has been appointed to actively seek nominations for candidates. Members of the 2010 FLD Nominating Committee are:

• Alan Dages RightWord33 AT cs.com
• Julie Porter julie.porter AT prodigy.net
• Karen Tkaczyk karen AT mcmillantranslation.com (Chair)
• Patrice Vanhyle pvhtranslate AT yahoo.com

ELECTION SCHEDULE
Following the publication of the slate of candidates to our membership, there will be a 30-day window of time in which written petitions from additional candidates will be accepted. Each candidate’s petition to be added to the ballot must be accompanied by signatures of 15 FLD members in good standing.

In the case of an uncontested election, Division officers shall be declared by acclamation. In the case of a contested election, balloting shall be conducted only by mail ballot, and ballots will be mailed to membership no later than September 15, 2010. Faxed ballots will be accepted. There will be no voting by proxy.

July 2 Deadline for nomination for officers to Nominating Committee
July 21 Slate of candidates published
September 4 Deadline for receipt of petition to add candidates to slate
September 15 Ballots mailed if more than one candidate running for any office
October 20 Deadline for receipt of ballots

We hope you will take this opportunity to consider stepping forward as a volunteer during the coming year – if not as a candidate for office, then perhaps as a mentor to a new member or a contributor to our division newsletter. There are many ways to be involved, and volunteering is a wonderful way not only to share your experience but also to expand your network of contacts.

As always, your support of the French Language Division and ATA is appreciated.

Thank you,
2010 FLD Nominating Committee

ATA 51st Annual Conference Presentation Proposals Due March 8

The American Translators Association is now accepting presentation proposals for ATA's 51st Annual Conference in Denver, Colorado (October 27-30, 2010).

Submissions are invited from all areas of translation and interpreting, including financial, legal, medical, literary, media, science and technology, terminology, training and pedagogy, independent contracting,and language services providers. Sessions may be language-specific or general.

All proposals are selected through a competitive peer-review process.

As the current Administrator of the French Language Division I would like to encourage the "experts" among you to make a presentation at the ATA's Annual Conference this Fall in Denver, Colorado. This will offer you a unique opportunity to enhance your professional standing. ATA also offers speakers discounted conference registration fees.

If you do decide to present a paper, please make sure that you select "French" as the "Topic of presentation" if it is related to the French Language of course! This is a separate selection from the "presenting language" where you can select either French or English depending on the language you are most comfortable in for your presentation.

Visit http://www.atanet.org/conferencesandseminars/proposal.php to learn more about the proposal process and to access the proposal form.

The deadline for submitting a presentation proposal is March 8, 2010.

Thank you very much for your willingness to share your precious knowledge with your peers!

__________________________________________________

FOR QUESTIONS RELATED TO THE FRENCH LANGUAGE DIVISION PRESENTATIONS:

Contact: Virginia Fox, FLD Administrator

Email: vkfox@vkfox.com

FOR ADMINISTRATIVE QUESTIONS?  NEED INFO?
Contact Maggie Rowe, Membership Services Manager
Phone: (703) 683-6100
Email: Maggie@atanet.org
__________________________________________________

MAKE PLANS NOW TO ATTEND!!

ATA 51st Annual Conference
Hyatt Regency Denver
Denver, Colorado
October 27-30, 2010

SDL Global Financial Intelligence Report: A World of Opportunities for Financial Translators

Alan Dages

SDL sponsors several webinars a month aimed at their client base of translation companies and freelance translators. These presentations began in order to instruct users on how to get the best performance from SDL's computer aided translation products (Trados and SDLX) and have now expanded to include discussions on industry trends. The Global Financial Intelligence Report, held on January 14 of this year, falls into the latter category. The format was a three-person panel that you could hear but not see, moderated by a fourth person. Katherine Weller, as the SDL representative, opened the program by citing the SDL mission statement and some figures expressing SDL’s predominant role in the computer aided translation business. Ms Weller also explained how the event’s 250 listeners could pose questions to the panelists by using a chat function. She then introduced Mary Ellen Kelly, the moderator, by describing her background.

Ms Kelly has been a Vice President of Wealth Management at Morgan Stanley Smith Barney since 1997. She has concurrently been a Freelance Translator of financial and legal publications from Spanish, Portuguese, and Italian into English.  Previously, she was Latin American Marketing Director of a communications equipment manufacturer and distributor in suburban Philadelphia. Ms Kelly described the webinar’s purpose as 1) demonstrating the opportunities these unprecedented times of turmoil in the financial markets can afford to experienced and aspiring financial translators, 2) defining the barriers to entry, and 3) offering practical steps and resources required to clear these hurdles. She then introduced the first of three panelists, Marian S. Greenfield.

Marion Greenfield is currently a freelance translator of Spanish, Portuguese and French into English who also works as a translation industry consultant. She has translated in New York's financial district for over 20 years. She also served as ATA President from 2005 to 2007 and chairs its Professional Development Committee. She served the New York Circle of Translators as President and Treasurer, and was Co-chair of the ATA’s East Coast Regional Conference Organizing Committee. Marian is currently writing a book, A Guide to Ramping Up Your Translation Business, with co-author Kerri Modla. It is scheduled to be released this year.

Unlike most financial translators, Marion had a background neither in finance nor in translation when she started out. Having majored in Spanish, she began her career as an in-house translator for three New York banks where she had access to the authors of the documents she edited. She was often asked to give sight translations for financial analysts who would then explain the theory behind the financial concepts and terms she encountered in Spanish. Over a period of years, Marion gained a background in finance on the job. She supplemented this training by reading the financial press and taking courses in finance. Later she organized financial translation seminars under the auspices of the ATA.

Marion’s advice to beginning freelancers is to contribute to their ATA regional chapters and language divisions by volunteering their time and writing articles. Later, as they gain experience, they can dramatically enhance their reputation by making presentations at ATA conferences.

Stephanie Tramdack-Cash was the next panelist to take the podium. Unlike Marion, Stephanie first learned about finance in school. She holds an undergraduate degree in English from Bryn Mawr College, and earned an MBA in finance from the University of Pennsylvania’s Wharton School. She then worked for about twenty years in securities analysis and portfolio management with firms in Philadelphia, New York, and Montreal. Stephanie later moved to Cape May Court House to be with her new husband and found there was no place within commuting distance to practice her trade. She then taught French at several schools up to the community college level. This led to earning a Certificate in Translation Studies online from the University of Illinois, which prepared her for her next venture as a freelance translator of French into English with specialties in financial and maritime matters.  As she described her background, Stephanie stressed the importance of the ATA and its role in fostering collegial exchanges. As a freelancer just starting out, Stephanie “felt right at home” in the ATA and its regional chapter, the Delaware Valley Translators Association (DVTA), where she attended conferences and other events. Stephanie now is kept busy translating for agencies which are the subsidiaries of large banks in France, Belgium and Luxembourg.

Ms Kelly asked Stephanie what has been the new client trend since 9/11, to which she replied new regulations aimed at encouraging financial institutions to know their customers better. Money laundering and corporate governance are two other areas receiving new regulation, and typify a trend to re-regulation, which could create a lot of translation work. Mutual funds are also a current hot topic. When asked to cite the biggest obstacle to the new financial translator, Stephanie cited “the disease of perfectionism” which she defined as striving so hard to do your best that it results in inertia. As further advice, she suggested attending the Université d'été to be held this summer in Luxembourg City. This is a biennial conference sponsored by the Société française des traducteurs and is attended by the leading translators working from and into French. She also mentioned the Chartered Financial Analyst (CFA) Institute as being a good source of information on finance.

Anne Connor was the last panelist to speak. Anne is currently President of the Delaware Valley Translators Association. Since 1991, she has been a freelance Italian-to-English and Spanish-to-English translator specializing in the business, legal and medical fields. Before that, she worked as a staff translator for the commodities trading division of a multinational corporation, and as an international marketing specialist for a major food producer. 

When asked about the industry trends since 9/11, Anne described how she started doing financial translations of documents produced by a big lawsuit involving an Italian multinational corporation, which kept her busy for years. She bought SDLX to manage the heavy workload and then purchased Trados when SDLX was acquired by SDL. She was first asked to edit the translations of others done on Trados, and learned to use the tool gradually.

By way of advice to those interested in financial translation, Anne suggests they enter their profile in the ATA and DVTA databases, which are consulted by prospective clients. She also suggested attending conferences and seminars offered by your regional chapter. Over the past five years, the DVTA has invited experts at least twice a year to speak at its seminars for translators and interpreters. She advises beginners to be flexible about working on weekends and evenings, saying that was a way of fostering an ongoing relationship with project managers. Anne believes it still pays to send your résumé to language services providers, a task made easier by online application forms.

A short question and answer period followed with listeners submitting their questions in writing. Marion answered the first query on the use of CAT tools to translate annual reports. She uses Trados to translate highly repetitive central bank annual reports and achieves an output of up to 10,000 words a day at times. Marion also uses ABBY Transformer to convert pdf files for use in Trados.

In the author’s opinion, this webinar was a bit limited by its hour-long format. Beginning financial translators could glean possible strategies from the three panelists’ varied backgrounds, and the advice they provided. Mary Ellen Kelly as moderator kept the discussion moving on schedule and posed the necessary questions. This was made easier by the panelists’ efforts to give succinct, targeted responses. They also offered to answer additional questions by email. In general, the webinar lived up to its promise and SDL should be commended for expanding the scope of these presentations.

Alan Dages
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